These Terms & Conditions (“Terms”) govern your use of the Dagenham Florist website and your purchase of products and services, including flower delivery, offered for customers in Dagenham and surrounding areas, via our online store. By placing an order through our website, you confirm that you accept these Terms and agree to be bound by them. Please read them carefully before ordering. If you do not agree with any part of these Terms, you should not place an order with us.
These Terms apply to all customers making purchases through the Dagenham Florist website, primarily for online flower delivery in Dagenham and the neighbouring regions. They do not affect your statutory rights as a consumer under UK law.
1. Placing Your Order: To order flowers or related products, you must follow the instructions on our website, selecting products and completing the checkout process. You may be required to create an account for the purpose of managing your orders and delivery details.
2. Order Confirmation: Once you have placed your order, you will receive an acknowledgment email confirming receipt of your order. Please note that this acknowledgement does not constitute acceptance of your order. Acceptance takes place when we dispatch the goods.
3. Order Acceptance: We reserve the right to refuse or cancel any order at our discretion (such as in cases of suspected fraud, insufficient stock, or delivery constraints beyond Dagenham and the surrounding areas). If payment has been taken and we are unable to fulfil your order, you will receive a full refund via your original payment method.
4. Product Substitution: In rare cases, if a particular flower or product is unavailable, we reserve the right to substitute with an item of equal or greater value and similar appearance. We will endeavour to contact you if a major substitution is required. Minor substitutions may occur without prior notice, particularly where necessary to meet delivery dates.
5. Personalised Messages and Instructions: You are responsible for ensuring any personalised messages and delivery instructions are clearly provided at the time of ordering. We cannot guarantee changes or additions after an order has been submitted.
1. Delivery Coverage: Our online flower delivery service primarily covers Dagenham and surrounding areas. If you request delivery outside our service area, we will inform you if your address is not eligible and provide a full refund if necessary.
2. Delivery Times: We aim to fulfil all orders on your requested delivery date, but this is not guaranteed due to circumstances beyond our control (such as inclement weather, traffic incidents, or unforeseen supply issues). If delivery cannot be made on the requested date, we will notify you as soon as possible and arrange an alternative date or offer a refund.
3. Recipient Details and Availability: It is your responsibility to provide accurate and complete delivery details. If the recipient is unavailable at the time of delivery, we may leave the flowers with a neighbour or in a safe place, or attempt redelivery, according to our discretion. We will follow any reasonable delivery instructions you provide, but cannot guarantee compliance in every case.
4. Failed Deliveries: If a delivery attempt fails due to incorrect or incomplete delivery information provided by you, or if there is repeated unavailability of the recipient, a re-delivery fee may be charged, or the order may be cancelled at our discretion. In such cases, refunds may be partially or fully withheld to cover costs incurred.
1. Accepted Payment Methods: Dagenham Florist accepts a variety of secure payment methods via our website, including major credit and debit cards. Full payment is due at the time of placing your order.
2. Payment Security: All online transactions are processed using secure encrypted technology. We do not store your payment card details after your transaction is completed.
3. Pricing: All product prices and delivery charges are shown in British Pounds Sterling (GBP) and include VAT where applicable. We reserve the right to change prices at any time, but such changes will not affect orders where payment has already been made and accepted.
4. Pricing Errors: If an error in pricing has occurred for a product you have ordered, we will inform you as soon as possible. You will have the option to proceed at the correct price or to cancel your order and receive a full refund.
1. Cancelling Your Order: You have the right to cancel your order for flowers or related products for a full refund if you notify us no less than 24 hours prior to the scheduled delivery date. As orders are often prepared and dispatched promptly due to the perishable nature of flowers, cancellations within 24 hours of the requested delivery date may not be possible and may incur a partial refund, at our discretion.
2. Amendments: Should you wish to amend your order (such as delivery address, date, or personal message) after submitting it, please contact us as soon as possible. We will endeavour to accommodate changes where feasible, but cannot guarantee amendments for orders already prepared or dispatched.
3. Non-Perishable & Custom Items: If your order includes non-floral, non-perishable, or specially customised products, please contact us for advice as separate cancellation and amendment conditions may apply.
1. Quality Guarantee: We are committed to delivering fresh, high-quality flowers and arrangements. Should you be dissatisfied with your delivery, please notify us within 24 hours of receipt, providing clear details and photographic evidence where possible.
2. Returns: Due to the perishable nature of flowers, we cannot accept returns for unwanted goods. If your flowers or products are damaged or do not meet our quality standards on arrival, we will offer a replacement or refund at our discretion.
3. Refunds: Where refunds are issued, they will be processed directly to the original payment method used. Refunds may take up to 5 working days to appear in your account, depending on your bank.
4. Complaint Resolution: We value your feedback and take complaints seriously. Please contact us promptly with any concerns so we can investigate and resolve any issues to your satisfaction. Our customer care team will liaise with you and seek to resolve matters promptly and fairly.
1. Limitation of Liability: To the fullest extent permitted by UK law, Dagenham Florist’s liability for any claim arising from your use of our website or purchase of our products (including flower delivery) is limited to the value of your order. We accept no liability for consequential losses, loss of profit, indirect or special damages.
2. Events Beyond Our Control: We are not liable for any failure or delay in performing our obligations where such failure is caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, breakdowns, or adverse weather conditions impacting flower delivery in Dagenham and surrounding areas.
3. Personal Messages: You are responsible for the content of any messages provided with your order, and we will not be liable for any loss, damage, or liability incurred as a result of the message content.
4. Website Accuracy: We endeavour to display accurate product images and descriptions. However, as flowers are natural products, variations in colour and appearance may occur. Such variations do not constitute grounds for refunds or returns unless the difference is significant and clearly not of the standard expected.
1. Eligibility: By placing an order you confirm you are at least 18 years old and have the legal capacity to enter into binding contracts.
2. Accurate Information: You agree to provide accurate, complete, and up-to-date information for all orders. Dagenham Florist will not be liable for losses arising from incorrect details supplied by you.
3. Intended Use: Our products are sold for domestic and private use. They must not be resold or used for commercial purposes without our written consent.
We respect your privacy and will only use your information in accordance with our Privacy Policy and applicable UK data protection laws. Personal data is processed solely for the purpose of fulfilling your order and delivering a high standard of service. Please review our Privacy Policy for more information on how we safeguard your data.
These Terms & Conditions are governed by and construed in accordance with English law. Any disputes arising in connection with these Terms or your use of the Dagenham Florist website shall be subject to the exclusive jurisdiction of the English courts, even if you are purchasing from outside Dagenham.
We reserve the right to modify or update these Terms at any time to reflect changes in the law, our business practices, or services. The latest version of the Terms will always be available on our website. Your continued use of the website and placement of orders constitutes your acceptance of any amended Terms.
If any part of these Terms is determined to be unlawful, void, or unenforceable by a court or regulator, such part shall be deemed severed and the remaining provisions will remain valid to the fullest extent permitted by law.
These Terms & Conditions constitute the entire agreement between you and Dagenham Florist with respect to your use of our site and services, superseding all prior communications and understandings.
Note: These Terms & Conditions apply to customers across Dagenham and the surrounding areas. For any queries regarding our online flower delivery service or the terms herewith, please refer to our Frequently Asked Questions or contact our customer service team directly.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Dagenham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Dagenham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
